HAVE QUESTIONS OR CONCERNS?

Check our FAQs for answers to commonly asked questions.
Our customer support team is available to assist you, if you cannot find your questions here.

If you do not see your question answered below, please do not hesitate to email us at [email protected].

General Inquiries

We value your convenience and aim to provide efficient support channels. At squamishtribe.com, we do not currently offer a telephone number for direct calls. However, we have streamlined our communication channels to better assist you. You can easily reach out to us via email at [email protected] or through the chat app available on our website. Our dedicated team is ready to promptly address any queries or concerns you may have through these accessible and responsive channels. Your satisfaction is our priority, and we are committed to providing you with the best assistance possible.

We appreciate your interest in our products! At squamishtribe.com, we currently do not operate a physical storefront. However, you can easily explore and purchase our wide range of offerings conveniently through our website. Our online platform is designed to provide you with a seamless shopping experience, where you can browse, select, and order your favorite products from the comfort of your own home.

We are dedicated to ensuring that your shopping experience is smooth, secure, and tailored to meet your needs. Thank you for considering us for your purchases!

We appreciate your interest in shopping with us! At squamishtribe.com, we currently do not offer order pickups from our physical locations. All orders are conveniently placed online through our website, allowing for a streamlined and efficient shopping experience. Once your order is confirmed, our dedicated team ensures prompt processing and packaging of your items from our warehouses. Your purchases are then securely shipped via Canada Post to deliver your products directly to your desired location.

We strive to make your shopping experience convenient and hassle-free, providing you with top-notch service every step of the way. Thank you for choosing us for your shopping needs!

Ensuring your trust and confidence in our services is paramount to us at squamishtribe.com. While it may seem biased for us to vouch for ourselves, we believe in the power of genuine feedback from our valued customers. Many of our loyal patrons generously share their unbiased reviews on third-party review platforms, offering insights into their experiences with us. We encourage you to conduct your research and explore what other consumers are saying about their interactions with our website. One such third-party review site where our customers usually publish their reviews is TrustPilot, which you can check out at TrustPilot Review.

We take pride in maintaining one of the highest star-rated reviews for online stores, a testament to our commitment to providing competitive prices, top-notch products, and unparalleled customer service. We strive to uphold our reputation by delivering on our promises and ensuring that every interaction with us exceeds your expectations.

Once you experience firsthand the quality of our offerings and the dedication of our team, we are confident that you will join our community of happy and satisfied customers. Your satisfaction is our driving force, and we look forward to earning your trust and loyalty.

We understand the importance of trust and transparency, especially in the realm of online shopping, particularly for specialized products featured on our website. We acknowledge the valid concerns around potential scams and the apprehension associated with making online purchases. To address this, we highly recommend that prospective customers take proactive steps to ensure the legitimacy of our platform.

Conducting independent research and seeking genuine feedback from fellow consumers can provide valuable insights into the integrity of a website. Many of our satisfied customers initially opted for a trial purchase to validate our credibility. Their positive experiences led them to become regular patrons, forming a strong base of repeat customers who trust in our services.

Once you feel assured of the authenticity and reliability of our website, we are confident that you will not only become a satisfied customer but also share your positive experiences with your circle of family and friends, much like our dedicated and contented loyal customers.

Your peace of mind and satisfaction are paramount to us, and we strive to uphold a reputation built on trust, quality, and exceptional service.

Orders and Shipping

At squamishtribe.com, we are delighted to offer shipping services across all provinces in Canada. Whether you reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, or any other province or territory, we’ve got you covered! Our commitment to serving customers nationwide means that if Canada Post delivers to your location, you can rest assured that we can deliver our products to you as well. We take pride in providing reliable and efficient shipping services to ensure that customers from coast to coast can enjoy our offerings. If you have any specific questions regarding shipping to your particular region or need assistance with your order, please feel free to reach out to us.

Thank you for considering squamishtribe.com for your shopping needs, and we look forward to delivering exceptional products to your doorstep, no matter where you are in Canada!

At squamishtribe.com, we are pleased to offer a convenient and cost-effective shipping option for our valued customers. Orders totaling $299 or more qualify for FREE SHIPPING within our shipping zones. This promotion is designed to provide added value to our customers who choose to shop in larger quantities or make bulk purchases.

By taking advantage of our free shipping offer, you not only secure complimentary delivery but also have the opportunity to maximize discounts on your order. Shopping in bulk enables you to enjoy both convenience and savings on shipping costs. We strive to enhance your shopping experience by providing attractive incentives like free shipping for qualifying orders.

Should you have any questions about our shipping policy or require further assistance, please don’t hesitate to reach out to us. Thank you for considering squamishtribe.com for your shopping needs. We look forward to serving you with quality products and exceptional service, coupled with the added benefit of free shipping on eligible orders.

At squamishtribe.com, we currently focus on providing shipping services within Canada, ensuring that customers nationwide can conveniently access our products and enjoy a seamless shopping experience. While we do not offer international shipping at this time, we are dedicated to meeting the needs of our Canadian customer base with reliable and efficient delivery services.

Should you have any further inquiries regarding shipping or require assistance with your order within Canada, please feel free to reach out to us. We are committed to serving our customers across the country and aim to deliver exceptional products and service tailored to the Canadian market.

Thank you for considering squamishtribe.com for your shopping needs. We appreciate your interest in our offerings and look forward to the opportunity to serve you within Canada.

At squamishtribe.com, we prioritize efficient and reliable delivery services to ensure a seamless shopping experience for our customers. We exclusively collaborate with Canada Post for all our shipping needs. By entrusting our deliveries to Canada Post, we can guarantee fast, secure, and dependable shipping services across various regions within Canada. Utilizing Canada Post enables us to maintain high standards of service excellence, ensuring that your orders are handled with care and delivered in a timely manner. The partnership with Canada Post aligns with our commitment to providing trustworthy and efficient shipping solutions. Should you have any specific inquiries regarding your delivery or wish to track your package during transit, rest assured that Canada Post offers reliable tracking capabilities to keep you informed about the status of your order. Thank you for choosing squamishtribe.com.

We appreciate your trust in our shipping services and remain dedicated to delivering your orders promptly and securely through our partnership with Canada Post.

At squamishtribe.com, we aim to provide transparent and convenient shipping options for our valued customers. For all orders below the threshold of $299, we offer a flat rate shipping fee of $35. This standard fee ensures that your order is delivered to your preferred location reliably and efficiently. Upon reaching a minimum order value of $299, you qualify for our Free Shipping promotion.

This promotion extends to deliveries anywhere within Canada, allowing you to enjoy the convenience of complimentary shipping for qualifying orders. We believe in offering fair and straightforward shipping fees to enhance your shopping experience with us.

If you have any additional questions regarding shipping costs or eligibility for Free Shipping, feel free to reach out to us for further assistance.

Thank you for choosing squamishtribe.com. We appreciate your support and look forward to providing you with exceptional products and services, including competitive shipping options tailored to meet your needs.

At squamishtribe.com, we prioritize prompt order processing and efficient delivery to ensure a seamless shopping experience for our customers. Upon successful placement and payment of your order, our team initiates the processing stage.

Typically, orders are processed within 1 business day to prepare them for shipment. Once your order has been processed internally, it is then handed over to Canada Post for shipping and delivery. This transfer typically occurs within 1 business day following order processing.

To keep you informed and updated on the status of your delivery, automated confirmation emails containing your Canada Post Tracking Number will be sent to you. This tracking number allows you to monitor the progress of your package during transit. We are committed to expediting the shipping process and ensuring the timely delivery of your orders. If you have any specific inquiries about your shipment or require further assistance, please don’t hesitate to reach out to us.

Thank you for choosing squamishtribe.com. We appreciate your business and look forward to fulfilling your orders efficiently and reliably.

If there are service issues with a courier (e.g., Canada Post), squamishtribe.com will do its best to ship your order using an alternative carrier such as UPS, FedEx, or Canpar.

Once a package is handed over to the shipping company, squamishtribe.com is no longer responsible for its handling. For any issues such as delays, lost packages, or damages, please contact the courier directly using the tracking number provided at the time of shipment.

Payment and Discounts

Your convenience is important to us. At squamishtribe.com, we want to assure you that you do not need a Native Status card to purchase our products online. Our products are proudly manufactured in our factories located on Native Reserves, crafted with meticulous attention to quality using premium materials.

We are dedicated to offering you products that not only meet your expectations but also embody our commitment to excellence and authenticity. Your shopping experience with us is designed to be inclusive, straightforward, and tailored to suit your needs. Thank you for considering us for your purchases!

Your payment convenience is a priority for us at squamishtribe.com. Currently, we do not offer Cash On Delivery (COD) as a payment method. To streamline your shopping experience, we accept secure credit card payments from all major credit cards.

Additionally, for added flexibility, we also welcome Interac e-Transfers as a convenient payment option. Our aim is to provide you with hassle-free transactions and ensure that your payment process is smooth and efficient. Thank you for choosing us for your shopping needs!

 At squamishtribe.com, we aim to provide transparent pricing and a seamless shopping experience for our customers. All product prices listed on our platform are inclusive of applicable taxes. You can shop with confidence knowing that the displayed prices already account for any necessary taxes. Any additional charges, including taxes or fees, will be clearly outlined and visible throughout the cart and checkout pages.

We believe in upfront pricing to ensure you have a clear understanding of the total cost of your order before finalizing your purchase. We value your trust in us and strive to maintain a straightforward and customer-centric approach to pricing.

Should you have any further questions or require additional information regarding taxes or charges on your order, feel free to reach out to us. Thank you for choosing squamishtribe.com for your shopping needs!

At squamishtribe.com, we strive to offer competitive pricing while maintaining the quality of our products to cater to a wide range of customers. Our product prices are already set at heavily discounted rates, making them among the most competitive in the industry. This approach enables us to ensure top-notch quality products are accessible to all our valued customers across Canada. We value diversity and aim to provide fair and inclusive pricing for all customers, irrespective of background or identity. Our commitment to offering affordable yet premium products remains consistent across our customer base.

While specific discounts based on individual characteristics may not be available, we encourage all customers to take advantage of our competitive pricing and explore the array of high-quality products we offer.

If you have any further inquiries or require assistance with your order, please don’t hesitate to reach out to us. Thank you for considering squamishtribe.com for your needs, and we look forward to serving you with exceptional products and service.

At squamishtribe.com, we value our new customers and strive to enhance your shopping experience with exclusive offers. As a token of appreciation for choosing us, we are excited to offer you a 10% discount on all items site-wide (excluding SALE items) using the coupon code NEW10. This discount is exclusively available for first-time buyers on our platform. To avail of this discount, simply enter the coupon code NEW10 during the checkout process at both the Cart and Checkout pages. The discount will be applied to your purchase total, allowing you to enjoy savings on a wide range of products from our collection.

Please note that the NEW10 coupon code is valid for your first purchase only and cannot be combined with other promotional codes or used on SALE items. We want to ensure that you receive the full benefit of this exclusive offer while exploring our premium selection of products.

We are delighted to welcome you to squamishtribe.com and look forward to providing you with quality products and exceptional service.

If you have any questions or need assistance with applying the discount code, feel free to reach out to our customer support team. Happy shopping, and thank you for choosing squamishtribe.com as your destination for premium products.

When it comes to making secure and convenient payments at squamishtribe.com, our credit card service provider supports a wide range of major credit cards. Our payment processing partner accepts all major credit cards, including but not limited to Visa, Mastercard, American Express, Discover, and JCB.

By utilizing our robust payment infrastructure, we ensure that customers have the flexibility to choose from a variety of widely accepted credit cards for their purchases. Should you have any specific inquiries related to payment methods or require assistance with your transaction, feel free to reach out to our customer support team for prompt and helpful guidance.

We appreciate your trust in squamishtribe.com as your preferred online shopping destination. Rest assured that we are committed to providing a safe and efficient payment experience tailored to your needs.

After selecting the e-transfer payment method for your order at squamishtribe.com, you can easily locate the necessary information to complete your transaction. Upon choosing the e-transfer payment option during checkout, you will receive a confirmation email containing comprehensive payment instructions.

This email serves as a guide for initiating your e-transfer payment and provides specific details on where to send the payment. If the confirmation email does not appear in your primary inbox, we recommend checking your spam or junk folder.

Occasionally, email service providers may filter automated emails, so it’s essential to review all folders to ensure you don’t miss important payment instructions. Within the confirmation email, you will find the designated email address to which you should send your e-transfer payment. This ensures that your payment is accurately processed and attributed to your order for swift fulfillment. By following the instructions outlined in the confirmation email, you can efficiently complete your e-transfer payment and proceed with your order confidently. Should you encounter any difficulties or require further assistance regarding the payment process, our customer support team is readily available to assist you.

Thank you for choosing squamishtribe.com. We appreciate your cooperation in ensuring a seamless payment experience, and we look forward to fulfilling your order promptly and efficiently.

When it comes to e-transfer payments at squamishtribe.com, here’s what you can expect in terms of processing and order fulfillment: Unlike the automated nature of credit card payments on our site, e-transfer payments require manual receipt and processing by our team. Rest assured that upon sending your e-transfer, our team will diligently receive and process the payment within 1 business day. Once your e-transfer payment has been successfully processed, your order will be swiftly prepared for packaging on the following business day.

This meticulous approach ensures that your items are carefully organized and readied for shipment. While e-transfer payments may not reflect immediate updates on your order status, you can anticipate receiving an automated email notification confirming the receipt of your payment.

This email serves as an assurance that your order is in progress and being prepared for shipment. We understand the importance of timely and accurate order processing, and our team is dedicated to ensuring a seamless experience for every customer who chooses to pay via e-transfer. Should you have any specific inquiries or require further assistance regarding your payment, feel free to reach out to our customer support team for prompt assistance.

Thank you for choosing squamishtribe.com. Your trust in our payment processes is appreciated, and we look forward to fulfilling your orders efficiently and reliably

Unfortunately our payment processor got affected with the recent update with Microsoft and is still currently down. We will have to proceed with e-transfer payment in the meantime until it’s all sorted out, we do not have a time frame yet. We will inform you thru our newsletter once credit card payment is back online. Thank you for your understanding.

Order Issues

At squamishtribe.com, we understand the importance of keeping you informed about the status of your order. Here’s a breakdown of the tracking process to address any concerns regarding tracking updates:

  • Order Processing: Once your order is successfully placed and payment is completed, our team promptly processes and packs your items for shipment.
  • Canada Post Drop-Off: All orders are scheduled for drop-off at Canada Post on the next business day following processing. Upon being scanned into the Canada Post system, your Tracking Information will be updated accordingly.
  • Tracking Update Timeframe: It is standard practice to allow 1-2 business days for the tracking information to reflect the latest updates. During this period, we recommend checking your Tracking Number for any new developments.
  • Contacting Us: If you notice a lack of updates after the specified timeframe, please feel free to reach out to us via email at [email protected]. Our dedicated team will assist you in addressing the issue with Canada Post and work towards resolving any tracking-related concerns effectively.

We value your patience and understanding as we strive to ensure all orders are processed efficiently and that you stay informed throughout the shipping journey. Rest assured, we are committed to providing you with a seamless experience, and your satisfaction is our top priority. Thank you for choosing us for your shopping needs!

At squamishtribe.com, we strive to keep you informed every step of the way to ensure a seamless shopping experience. Here’s a guide to address any concerns regarding tracking numbers for your order:

  • Email Notifications: Upon successful processing and payment of your order, automated email notifications are sent at various stages of the ordering process. If you haven’t received any email confirmations, we recommend checking your email’s spam or junk folder, as some email applications may filter automated emails.
  • Tracking Number Dispatch: Once your order is fully processed, an automated email containing your Canada Post Tracking Number will be dispatched to you. Please allow 1-2 business days for the tracking information to become active, as packages are typically dropped off at Canada Post within one business day of processing.
  • Contact Us: If you have not received a Tracking Number after the specified timeframe, kindly reach out to us via email at [email protected]. Our team is dedicated to assisting you and ensuring that you receive the necessary information to track your order effectively.

Your satisfaction is paramount to us, and we are committed to providing transparent communication and support throughout your shopping journey. We appreciate your trust in us and look forward to resolving any concerns you may have promptly. Thank you for choosing squamishtribe.com for your shopping needs!

If you discover through the Canada Post Tracking Number update that your package is being delivered to an incorrect address, we recommend taking the following steps promptly:

  • Contact Us: Reach out to us immediately via email at [email protected] to notify us of the situation. Our team will initiate an inquiry with Canada Post to address the misdelivery promptly.
  • Address Accuracy: Please note that we cannot be held responsible for misdelivered packages in cases where customers provide an incorrect or incomplete address during the ordering process.

We understand the importance of ensuring your order reaches you accurately and swiftly. By promptly informing us of any delivery issues, we can work together to rectify the situation and coordinate with Canada Post to facilitate a resolution. We appreciate your cooperation and understanding in addressing this matter effectively. Thank you for entrusting us with your order, and we are committed to ensuring a positive shopping experience for you.

 In the event that an incorrect shipping address is provided during the ordering process, it’s important to note the following:

  • Address Responsibility: We want to emphasize that squamishtribe.com cannot be held liable for any delivery issues resulting from inaccurate or incomplete addresses provided by customers. Ensuring the accuracy of your shipping details is crucial to facilitate smooth and successful deliveries. We recommend double-checking all address information before finalizing your order to avoid any potential complications during the shipping process.

Your satisfaction and receiving your order in a timely manner are our priorities. If you realize an error in your shipping address after placing an order, please reach out to us as soon as possible so we can explore available options to assist you within the constraints of the situation.

Thank you for your understanding and cooperation in managing shipping address details accurately. We appreciate your support and look forward to continuing to serve you effectively.

At squamishtribe.com, we understand the importance of ensuring that your order is complete and accurate. While rare, discrepancies may occur, and we are here to assist you in resolving such situations promptly. Here’s how we handle missing items in your order:

  • Quality Checks: We implement thorough quality checks to guarantee that each item in your order is correctly packed and verified before being dispatched. Our team takes extra care to verify the contents against the provided invoice to minimize errors in fulfillment.
  • Resolution Process: In the unlikely event that an item is missing from your order, we kindly request that you photograph both the invoice that accompanied your package and the items you have received. By emailing this information to [email protected], along with details of the missing item, you enable us to conduct an internal investigation promptly.
  • Customer Support: Upon receiving your email, our dedicated team will investigate the matter and work diligently to rectify any discrepancies. Your satisfaction is our priority, and we strive to address any order issues efficiently to ensure a positive shopping experience with us.

If you encounter any discrepancies or have further concerns about your order, please do not hesitate to reach out to us via email at [email protected].

Thank you for your cooperation, and we appreciate the opportunity to resolve any issues promptly and effectively.

At squamishtribe.com, we aim to provide accurate and informative product representations to assist our customers in making informed purchasing decisions. Here’s an explanation regarding the appearance of products compared to their online images:

  • Visual Representation Disclaimer: The product images displayed on our website serve as visual representations of the actual products we offer. It’s important to note that variations may occur in terms of color, texture, size, or other attributes due to factors such as lighting, screen settings, or manufacturing processes.
  • Realistic Expectations: While we strive to showcase products as accurately as possible through photography and editing, it’s essential to acknowledge that slight discrepancies between the online images and the physical product may exist. These differences do not compromise the quality or functionality of the items you receive.

We value transparency and aim to provide a clear understanding of our products to our customers. If you have specific concerns about a product’s appearance, please feel free to reach out to us for additional details or clarification. Thank you for choosing squamishtribe.com.

We appreciate your interest in our products, and we are dedicated to delivering high-quality items that meet your expectations while providing accurate representations online.

At squamishtribe.com, we prioritize the quality and condition of the products we deliver to our customers. Here’s our process for addressing any concerns regarding damaged items in your order:

  • Quality Assurance: Before shipping out orders, all products undergo thorough inspection to ensure they meet our quality standards. Any damaged products are identified during this stage and are not dispatched to customers.
  • Damaged Product Reporting: In the unlikely event that you receive a damaged product despite the packaging box appearing undamaged or intact, we kindly request that you document the issue by taking a picture or video of the damaged item. Please contact us promptly via email at [email protected] to report the situation.
  • Internal Investigation and Resolution: Upon receiving your communication, our team will conduct an internal investigation into the matter to determine the cause of the damage. If the package itself is damaged, we advise you to contact Canada Post as they are responsible for the package during transit.
  • Collaborative Resolution: Should you need to liaise with Canada Post regarding a damaged package, they may initiate a Support Ticket to investigate further. Please keep us informed, and we will assist you in coordinating with Canada Post to reach a resolution and ensure your satisfaction.

Your experience with us is important, and we are committed to addressing any issues with damaged products promptly and effectively. Thank you for your cooperation, and we appreciate the opportunity to assist you in resolving any concerns you may have.

Returns and Refunds

At squamishtribe.com, we prioritize providing you with exceptional products and service tailored to meet your needs. Due to the unique nature of our offerings, we have established a policy where we do not accept returns on purchased items. We understand that situations may arise where you encounter issues with your order. In such cases, we encourage you to follow these steps to address any concerns promptly:

  • Documentation: Take a clear picture of the invoice and the products received.
  • Contact Us: Send us an email to [email protected] detailing the problem you have encountered with your order.

By following these steps and providing us with the necessary information, we can swiftly work towards resolving any issues you may face. It is important to note that for security reasons, our actual warehouse address is not used as the return address. Therefore, if a package is sent to the return address location, we will not receive it as our warehouse location remains undisclosed for security purposes.

We uphold a policy where all sales are deemed final to maintain the integrity of our operations. Your satisfaction is our top priority, and we are committed to addressing any concerns promptly and effectively. Thank you for entrusting us with your business, and we look forward to ensuring your experience with us is positive and satisfactory.

At squamishtribe.com, we prioritize the satisfaction and peace of mind of our customers. Regrettably, we do not offer refunds for packages that may be lost, stolen, or damaged during transit, as the responsibility shifts to the shipping provider once the package is in their possession. Here is a guideline on how to address such situations:

  • Canada Post Support: If your package is lost, stolen, or damaged while under the care of Canada Post, we recommend contacting Canada Post customer service to initiate a Support Ticket and launch an investigation into the matter.
  • Communication: Once you have the Support Ticket number, please promptly reach out to us via email at [email protected] with the provided ticket details so we can collaborate with Canada Post to address the issue effectively.

Kindly note that due to the nature of the products we offer, claiming refunds from Canada Post may not be feasible. However, rest assured that we handle shipping issues on a case-by-case basis and are committed to finding a satisfactory resolution for our customers.

Communication is key in resolving shipping-related concerns promptly. We value your understanding and cooperation in such circumstances to ensure that we can assist you efficiently and work towards a resolution that meets your needs. Your satisfaction is important to us, and we strive to navigate shipping challenges with transparency, responsiveness, and dedication to your experience with us.

squamishtribe.com is not responsible for refunds or returns due to delivery issues caused by shipping service disruptions.

Pricing and Fees

At squamishtribe.com, we take pride in offering our customers competitive pricing without compromising on quality. Here’s an insight into why our prices stand out among other websites:

  • Direct Sourcing: We maintain direct relationships with factories and manufacturers, enabling us to access products at source pricing. By eliminating intermediaries, we cut down costs and secure advantageous pricing, which directly benefits our customers by offering affordable yet premium products.
  • Bulk and Wholesale Discounts: Customers who opt to purchase in bulk or wholesale quantities unlock additional savings through volume discounts. This approach not only enhances affordability but also provides incentives for those looking to make larger orders.
  • Consumer-Centric Approach: Our commitment to providing better options and alternatives to the Canadian market drives our pricing strategy. Despite industry-wide price fluctuations, we are dedicated to offering the most competitive pricing to ensure that our customers receive exceptional value for their purchases.

We prioritize transparency and value for our customers, striving to deliver cost-effective solutions without compromising on excellence. Your trust in squamishtribe.com is appreciated, and we remain steadfast in our commitment to offering competitive pricing and quality products. Thank you for choosing us as your preferred destination for premium products at unbeatable prices.

At squamishtribe.com, we strive to maintain transparency regarding the fees associated with payment processing. Here’s an explanation regarding the presence of processing fees on your order:

  • Third-Party Financial Institution: Please note that all transactions, whether made through credit card payments or e-transfer methods, are processed by a trusted third-party financial institution. These institutions levy processing fees as part of facilitating secure and efficient payment transactions.
  • Fee Explanation: The processing fees incurred on your order are directly related to the services provided by the payment processor. These fees contribute to maintaining the integrity and security of online transactions, ensuring that payments are processed securely and in compliance with industry standards.

We value your understanding and aim to provide clarity on any charges associated with your orders. Should you have any further questions or require additional information regarding processing fees, please feel free to reach out to us for assistance.

Thank you for choosing squamishtribe.com. We appreciate your support and look forward to continuing to serve you with quality products and reliable payment processes.

Products and Inventory

At squamishtribe.com, we prioritize keeping our inventory well-stocked to ensure a seamless shopping experience for our customers. Here’s an overview of our inventory replenishment process:

  • Regular Replenishment: To maintain adequate stock levels and offer a wide selection of products, we typically replenish our inventory every 2 weeks. This regular cadence allows us to update our product availability and introduce new items to meet the evolving needs of our customers.
  • Product Availability Notification: In the event that a specific product is temporarily out of stock, we provide customers with the option to subscribe to receive notifications once the item is back in stock. By subscribing to these notifications, you can stay informed and secure your order promptly, as popular items tend to sell out quickly once restocked.
  • Fast-Moving Supplies: Given the high demand for certain products, especially those with limited availability, we recommend subscribing to notifications to ensure you don’t miss out on restocked items. Our goal is to offer timely updates and seamless shopping experiences for all our customers.

We understand the importance of product availability and strive to proactively manage our inventory to meet your needs efficiently. Should you have any specific inquiries about product availability or restocking schedules, feel free to reach out to our team for assistance.

Thank you for choosing squamishtribe.com. We appreciate your support and aim to provide you with a diverse range of quality products through our consistent inventory management practices.

At squamishtribe.com, we are dedicated to meeting the evolving needs and preferences of our valued customers by expanding our product range. Here’s a glimpse into our upcoming initiatives:

  • Customer-Centric Approach: Our commitment to providing what our customers need drives our continuous efforts to enhance our product offerings. We carefully curate each product, conducting rigorous quality assurance checks to ensure that only the best quality items at competitive prices are featured on our site.
  • New Product Introductions: In line with our unwavering focus on customer satisfaction, we are thrilled to announce that new products will be added to our inventory shortly. These additions aim to cater to diverse preferences and provide you with even more options to explore and enjoy.
  • Stay Updated Through Newsletters: To stay informed about the latest product launches, promotions, and updates, we encourage you to subscribe to our Newsletter. By subscribing, you’ll receive timely notifications about new arrivals, special offers, and important announcements, ensuring you never miss out on exciting developments at squamishtribe.com.

We are excited about the upcoming additions to our product lineup and look forward to sharing these exciting new offerings with you. Your support and engagement mean the world to us, and we are committed to delivering exceptional customer service and an unparalleled shopping experience.

Thank you for being a part of the squamishtribe.com community. Stay tuned for the latest updates and discover a world of quality products tailored to meet your needs and preferences.

Rewards and Discounts

At squamishtribe.com, we value customer loyalty and engagement, which is why we have introduced a rewarding referral program to enhance your shopping experience. Here’s how our rewards system operates:

  • Referral Rewards: Our current rewards program incentivizes customers who refer friends and family to our website, especially after their first successful order. By participating in our Refer-A-Friend program, you can earn valuable rewards points for each successful referral.
  • Getting Started: To kickstart your referral journey and begin earning points, simply visit the Refer-A-Friend page on our website. From there, you can easily invite your acquaintances to explore our offerings and make their initial purchase, setting the stage for you to earn rewards points.
  • Points Redemption: For every $1 spent by referred customers, you earn 25 points in our rewards system. These points can be accumulated over time and redeemed on future orders, allowing you to enjoy additional benefits and discounts as a token of our appreciation for your loyalty and advocacy.

By actively engaging in our referral program, you not only enrich the shopping experience for yourself but also extend the benefits to your network by introducing them to our quality products and services. Should you have any inquiries regarding the rewards program or require assistance with referrals, our team is available to guide you through the process.

Thank you for being a valued member of the squamishtribe.com community. We look forward to rewarding your loyalty and fostering a rewarding relationship through our innovative rewards program.

Simply create an account on SquamishTribe.com. You’ll be automatically enrolled and start earning points right away with your first purchase.

Log in to your SquamishTribe account. Your points balance will be displayed in your dashboard.

Please follow the instructions below according to your platform and send the details to [email protected].

For Instagram

Subject Line:
“Rewards Instagram – Order #”

In your email, include:
– The screenshot of your IG post
– Your SquamishTribe.com username
– Your Instagram username

For Trustpilot

Subject Line:
“Rewards TrustPilot – Order #”

Include either the screenshot or the copied review in the email so we can verify it.

On-site Product Reviews

– Go to the product you purchased and write a review.
– Once your review is approved, the points will be added to your account automatically.

Note: You can only be rewarded once per product — additional reviews for the same product will not earn extra points.

Points will be credited within 48 hours.

Points can be redeemed only when no promotion is applied. Reward points and promotions cannot be used together unless otherwise specified.

Yes, points expire 60 days after they’re earned. Don’t let them slip away!

No limits! The more you engage, the more you earn.

Points earned from returned items will be deducted from your balance.

Unfortunately, reward points cannot be applied to purchases made before the launch of our Loyalty Program. Points can only be earned on eligible purchases made after the program began.

Share your unique referral link with friends. When they make their first purchase, you’ll receive 1,000 points. Easy!

Yes! You’ll earn .10 points every time you actively log in to your account.

Note: You must log in manually (by entering your email and password). If your account is already open because you stayed signed in, it won’t count. Make sure to log out and log back in to earn the points.

Every 100 points = $1 off your order. So, the more points you collect, the more you save!

Order Changes

At squamishtribe.com, we understand that circumstances may arise where you need to cancel your order. Here’s an overview of our order cancellation policy to guide you through the process:

  • Cancellation Window: You can request to cancel your order as long as it has not been processed or dispatched to Canada Post for delivery. If your order is still in our processing stage and has not yet been shipped, we can assist you in canceling the order promptly.
  • Processing Status: Once an order has been shipped out and handed over to Canada Post for delivery, we are unable to cancel the order due to the logistics involved in the shipping process. In such instances, we recommend considering our returns or exchange policies for further assistance upon receiving your order.
  • Cancellation Request: To cancel your order, please reach out to our customer support team as soon as possible with your order details. We will review the status of your order and assist you accordingly based on whether it is eligible for cancellation.

If you find yourself in a situation where you need to cancel your order, we encourage you to act swiftly to ensure timely processing of your cancellation request. Our team is committed to providing assistance and resolving queries to the best of our ability within the specified guidelines.

Thank you for your understanding and cooperation. Your satisfaction and convenience are important to us at squamishtribe.com, and we aim to accommodate your requests effectively to enhance your shopping experience.

Additional Items

At squamishtribe.com, we go the extra mile to enhance your shopping experience by including additional gifts in every order. Here’s why you may find extra items in your package:

  • Value-Added Approach: Unlike other websites that may reserve free gifts for first-time customers, we believe in providing added value to all our customers. As a token of appreciation for choosing us, we include extra gifts in every order to express our gratitude and enhance your unboxing experience.
  • Variety of Free Gifts: The extra items included in your order may vary depending on ongoing promotions and seasonal offers. Rest assured that each gift is thoughtfully selected to ensure that you receive the best value with every purchase you make.
  • Customer Satisfaction Priority: Our commitment to customer satisfaction extends beyond product quality. By adding extra gifts to your orders, we aim to exceed your expectations and demonstrate our dedication to delivering exceptional service at every touchpoint.

We take pride in delighting our customers with unexpected surprises and curated gifts that complement your purchases. Thank you for choosing squamishtribe.com, where every order comes with a little something extra to brighten your day.

We look forward to continuing to provide you with quality products, outstanding service, and memorable shopping experiences.

MEMBERSHIP

You can e-mail our support team at [email protected]

Customer service hours are from Monday to Friday from
9AM – 5PM PST

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders.

We do NOT provide refunds or exchanges.

PAYMENT & FEES

Yes, GST/HST is included in our product prices.

Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer). After it has been accepted your order will be moved to processing.

*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.

If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer.

If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:

1.) We were unable to match your payment to your order when no order number is included in the notes section of your e-Transfer

2.) We have not received your e-Transfer because you have sent the payment to the incorrect email address.

3.) Your bank has flagged the transaction as suspicious, and needs to be contacted for confirmation to proceed with the transfer.

4.) We were unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions.

If your order’s payment can not be accepted due to any of the reasons above you will be notified with an email from the accounts team. If no payment is received after 24 hours, your order will automatically be cancelled and can not be re-opened again, a new order must be made.

We do not cancel any pending e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender’s money for a month after the e-transfer is cancelled. As such all e-transfers must be cancelled on the senders end, so there is no delay in the funds.

PRODUCT ISSUES & COMPLAINTS

Did you receive a defective or damaged product? Please do not hesitate to let us know via:

Chat on the web page
Email at [email protected]
Opening a support ticket right here on the web page
We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:

*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*

  • The order number
  • Details outlining the incorrect order

*Please ensure to include photos or a video of the incorrect order*

  • VACUUM BAG MUST STILL BE ATTACHED
  • FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.

Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.

At Squamish Tribe we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!

If you feel you have received a product that is not up to quality standards please provide the following details:

  • The order number that the product was received in
  • The name of the product
  • Details outlining the product quality issue
  • *Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.

*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.

If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 14 days cannot resolved.

ORDERING

We do not have a storefront location as we are purely an e-commerce site.

Editing My Order

Once orders are placed, you will be unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.

Alternatively, your old order will cancel itself after 72 hours.

Cancelling My Order

If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.

PACKAGING

We ship out all orders discretely so there is no indication of what is inside.

LOYALTY PROGRAM

Earn money by referring your friends and help spread our community! For every referral that makes a purchase through the link you have provided, you earn a points worth $5.

SHIPPING & DELIVERY

If you choose to check mark the Shipping Insurance at checkout, your package is marked as a guaranteed delivery due to Postal Service Failures. If you do not receive your package, a credit will be issued for the full amount of your order.

*Shipping insurance will be automatically applied to all orders over $500.

Orders will be marked as SIGNATURE REQUIRED

Please Note: Nunavut & Northern Ontario are excluded from shipping insurance.

If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at [email protected]

We will not be held liable lost orders due to:

  • mistakes by the postal office
  • wrong address/unit # given by customer
  • seized at postal facility
  • stolen packages after delivery

If a trace is filed, Canada Post will conduct an investigation which can take up to two weeks to complete.

There are number of reasons why your pack may have been set to “Successfully Delivered”

Often your item has not been lost or stolen, just delayed in delivery:

  1. Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.
  2. Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.
  3. Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address

If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.

Tips for ensuring a successful delivery, we recommend:

  • Double check the shipping address you have provided is correct
  • If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up
  • If you community mailbox, make sure the mailbox number is correct
  • Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package

If you live in the following provinces:

  • Nunavut
  • Northern Quebec
  • Northwest Territories

We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.

* Shipping Insurance will not be eligible for orders from these provinces. *

If you’re tracking your package on Canada Post and its in a wrong city, its most likely due to human error at Canada Post.

Humans errors happen on occasion as postal codes are manually entered by the post office. They may have entered it wrong and off by a digit/letter which can cause a routing error and delay of 1-3 business days .

If you do not receive your shipment after 5 business days, please feel free to contact us and we will contact Canada Post to trace the package.

If your’re tracking your package on Canada Post’s website and it has not been updated its may be due to the following reasons

  • We are enroute to ship your package and it hasn’t been scanned yet at the post office
  • The package has been dropped off at the post office already but the clerk has not scanned or missed the scan on the package. The next scan will be later in the day at the processing center
  • Canada Post tracking system has a glitch with the tracking number
  • Don’t worry, once the package is in Canada Post system it’s already making its way towards you. Expect delivery within 2-3 business days depending how far you live from a major city in your province.

Members get their package on time or usually just a day later. If you do not receive it after 2 days please let us know.

Once your order has shipped, it will take up to *3 business days to receive your order with Canada Xpress Post.

* Please note that, delays may happen that is far beyond our control that will delay your delivery

When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to

** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **

You can find your tracking number within the email that is sent to you after completing your order.

If you’re unable to find your tracking number, please contact [email protected] for assistance.

Place your order before 9 AM PST and we will ship your order same day!

* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day

  • The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 9AM.
  • Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. Feel free to make an order and pay as we will still be processing orders through the weekend.

PRODUCT ISSUES

Product pictures are for visual reference only and may vary or differ from the actual product.